An error occurred when I was trying to upload the document, what shall I do?

If you get an error message when you tried to upload your documents, please check the following:

  1. Image files should be in png, jpg, jpef or pdf format.
  2. The file should be smaller than 3mb.
  3. Try logging in MyPage and upload your documents in a different internet browser such as Chrome, Firefox, Opera or Safari.

If your files meet the requirements but you still encountered an error, please contact us via Live Chat or with the following details:

  • Your account number or email address registered
  • Screenshots of the error message/page you encountered

Our Customer Support team will further check on the issue and assist you in uploading your documents.

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