An error occurred when I was trying to upload the document, what shall I do?
If you get an error message when you tried to upload your documents, please check the following:
- Image files should be in png, jpg, jpef or pdf format.
- The file should be smaller than 3mb.
- Try logging in MyPage and upload your documents in a different internet browser such as Chrome, Firefox, Opera or Safari.
If your files meet the requirements but you still encountered an error, please contact us via Live Chat or Support@Natureforex.com with the following details:
- Your account number or email address registered
- Screenshots of the error message/page you encountered
Our Customer Support team will further check on the issue and assist you in uploading your documents.