Why are my documents rejected?
There are several reasons why your verification may be denied:
- The photo you submitted is unreadable or low in quality.
- You uploaded an incorrect document or image format.
- ID was uploaded as a Selfie and/or vice versa.
- Expired ID
- Provided documents do not belong to the account holder.
- Proof of address is older than 90 days or does not indicate an address on the document
- A trace of editing or photo manipulation was detected
- Selfie is an uploaded picture of a scanned photo
- Incomplete selfie (no photo ID or no handwritten note)
- Documents are written in non-Latin characters
If any of your documents were denied, please make sure to follow the requirements and re-submit the correct document.
For any question or issue, please contact us via Live Chat or at Support@Natureforex.com
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