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How to change the leverage of your account?
Each Account will have their default leverage according to the amount in their balance. And the leverage will be automatically adjusted up or down due to the updated balance amount of your trading ...
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How can I change my email address and phone number?
Please kindly contact our support department at support@natureforex.com to request a change.
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What are the IP addresses of Nature Forex trading servers?
Servers for real accounts (Nature Forex-Live): mt4live.natureforex.com:443 or NatureForex-ServerServers for demo accounts (Nature Forex-Demo): mt4demo.natureforex.com:443 or NatureForex-Demo
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What are the basic conditions of Islamic FX/CFD account?
Conditions for Islamic FX / CFD account is similar to the Standard account, adding 1 strong point to Islamic account has NO Swap (overnight deposit rate).
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MetaTrader 4 terminal error message "Account is disabled". What can I do?
Your live trading account has not been activated to trade.To activate your trading account, you have to upload your identity documents via your personal MyPage or contact to our support department ...
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What is the difference between Standard FX/CFD and Jtrade accounts?
The difference between JTrade and FXCFD account is the trading platform. You need to use MT4/MT5 to trade from FXCFD account. Whereas, you need to use our Web Platform (Web Trader) to trade from JT...
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How to change the language and password of my MyPage and MT4 account?
To change your password, please follow these steps:Log in MyPage personal page, select Account management (Account Settings). Then click 'User Account'.After clicking on it, you will be redirected ...
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How to open a FX Demo account?
To open FX (Forex CFD) and Demo account, kindly go to https://www.natureforex.com. Then click register : https://registration.natureforex.com/register/account-registrationKindly fill up all the det...
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Can I use EA on Webtrader?
We do not provide EA when you use Webtrader.
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How many emails will I receive after I successfully register?
You will receive 2 emails including:1 email will include login information to the MyPage page.1 email for login information to MT4 (FX / CFD).
Please follow the instructions in the email to complet...
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Where is the central location of the Forex market?
Forex trading is not centralized on an exchange, as with the stock and futures markets. The Forex market is considered an Over-the-Counter (OTC) or ‘Interbank’ market, due to the fact that transact...
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What are the trading hours for the Forex market?
The Forex market is open 24 hours a day. It opens on Sunday at 10:00 pm GMT and closes on Friday at 10:00 pm GMT.
Sydney session opens at 10:00 pm to 7:00 am GMT.
Tokyo session opens at 12:00 am to...
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What are buy and sell orders? What do short and long positions mean?
Buy order or as it is also called long position – the order to buy a financial instrument. Sell order or short position – the order to sell a financial instrument.
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How to calculate Margin?
Margin = lots*contract size*market price*(200/100)/leverage Example: Customer trade 1 lot SP500, contract size is 50, with leverage 1:200 and market price at opening time of SP500 is 1988.50 Margin...
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How can I know about the spreads for different instruments?
At NatureForex, we offer a large range of instruments and quote major currency pairs to five decimal places which allow us to be more accurate in our pricing offering traders the most narrow spread...
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What is spread ?
Every market has a spread and so does forex. A spread is simply defined as the price difference between where a trader may purchase or sell an underlying asset. Traders that are familiar with equit...
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How do I place market orders with MetaTrader 4?
In the "Market Watch" window of the MetaTrader 4 platform, follow these easy steps:- Click on the bid or ask price for the currency pair you would like to trade.- The "Order" window will appear. Up...
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What will you do for me if the closing price is not delivered at the time of the decision?
We will return the amount of investment for the transaction after reviewing the Order ID and the screenshot provided by the client.
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What risks do I have when trading foreign exchange?
Trading on the Forex market is connected with risk. This warning is informative in nature and does not indicate that all the mentioned risks can occur directly on you. Risks of uncontrolled leverag...
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How to transfer funds internally?
Please these stepsStep 1: Log in to your account, choose "Money Transaction"Step 2: In the upper row: choose "General Account"In a bottom row: choose the account you want to transfer to FX/CFD and ...
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Does JTrade have Demo account?
No, Nature Forex currently has only Demo for MT4, not for JTrade.
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What is the difference between a demo account compare to a live account?
The demo accounts for our platforms are intended to offer you an opportunity to become familiar with the software and to be able to ask general questions about their use.The pricing on the demo pla...
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How do I open an additional demo account in the MetaTrader platform?
We currently don't support creating accounts directly in MetaTrader system. In order to create a Demo account, please kindly register an account via the registration page of Nature Forex. Please no...
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How do I open a demo account?
Opening a demo account is a great way to get a feel for live trading. We want our customers to feel comfortable trading on our platform before placing any real money in an account.To open a demo ac...
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Does NatureForex demo accounts involve real money?
No. The money provided in the demo account is virtual play money with an initial deposit of $5,000.This virtual play money is provided so that you may practice trading before opening a live account...
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How can I add my credit/debit card into my Nature Forex account?
For your own security, you will need to submit your credit/debit card for verification:
Login MyPage.
Click on Account Settings. Then select Payment Information.
Fill in the credit/debit card det...
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Do you store my credit/debit card information?
We do not keep your credit card information.
All of your personal, financial and trading data are entered utilizing the best encryption protocols available. We apply SSL encryption through the HTTP...
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How many credit/debit cards can I use?
NatureForex does not limit the number of credit/debit cards as long as it is authorized by you.
Before you can use a credit/debit card the first time, it needs to be added and verified in your acco...
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How much is the fee to withdraw funds?
Withdrawal fee depends on the payment method you choose:
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How can I check the status of my withdrawal/deposit request?
To check the status of your request, follow the steps below:
Click on Money Transaction.
Click History. In here, you will also find the transaction ID and other details of your request
Requestin...
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How can I withdraw my funds?
You can withdraw money directly from General Account.If you deposit money to your other accounts (FX/CFD, BO, Copy Trade), you are required to internally transfer from these accounts to General Acc...
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How can I deposit into my account?
You can deposit funds into your account through the following methods:
Cash/Bank Deposit
Ngan Luong
Credit/Debit Card
To add funds via bank deposit, please follow the steps below:1. Login to MyPa...
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Comparison of MetaTrader 5 and MetaTrader 4
Silakan kunjungi situs ini untuk melihat tabel perbandingan.
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Where can I download the MetaTrader software?
You can go to www.natureforex.com, then go to the 'Platform' section or press here.
Or you can visit Meta Trader 4 website here:
https://www.metatrader4.com/en/download
For Meta Trader 5, please vi...
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Is there a user guide for MetaTrader 5.0?
Yes, inside the platform select HELP > HELP TOPICS or you can go to it by clicking here.
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What time zone am I seeing on the MetaTrader platform? Can this time be adjusted?
The time that is displayed on the MetaTrader is viewed as GMT+3. (Greenwich Mean Time plus 3 hours).
A simple rule that can help keep track of the time zone is: Midnight on the platform coincides ...
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What happens if I have a stop loss on an open order, but I also have a trailing stop on the same order?
If the trailing stop gets triggered, there will be a new stop loss depending upon the trailing stop that you entered. For trailing stop order, you will need to set minimum 5 pips.
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What can I do when the "Incorrect username or password" message appears?
If you receive the error message "Incorrect username or password" when logging into a live NatureForex Trading Station account, that means the username or password entered is incorrect.
Please f...
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How do I view all the currency pairs that Nature Forex offers?
Within the Market Watch window, all of the currency pairs eligible to trade can be viewed by right-clicking within this section and selecting 'Show All'. All currency pairs will appear thereafter.
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How do I insert chart indicators?
On the top Menu bar, select INSERT > INDICATORS.
You can also navigate to the Navigator section and insert chart indicators.
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How do I insert Platform indicator?
On the top Menu bar, select INSERT > You can insert Lines, Channels, Gann, Fibonacci or other Indicator to the platform for your need.
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How do I display a candlestick chart?
On the top Menu bar, select CHARTS > CANDLESTICKS CHART or use the keyboard shortcut (Alt+2).
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How do I display a bar chart?
On the top Menu bar, select CHARTS > BAR CHART or use the keyboard shortcut (Alt+1).
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How do I change the time period on the MetaTrader charts?
To add time periods to the main menu bar select VIEW > TOOLBARS > PERIODICITY. (If needed) Use the following legend for applying time periods to charts:
M1 = 1 minute chartM5 = 5 minute chartM15 = ...
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How to zoom in, zoom out a chart?
Make sure the tool bar chart having been activated.
Next, select the appropriate icon below the menu bar. i.e '+' and '-'
Choose one of these icons to zoom in or zoom out the chart.
Or use the keyb...
